{"ref":"MI-HC-EP-01","title":"Emergency Preparedness and Continuity of Services","category":"Emergency preparedness","summary":"Sets the Agency's plan for keeping clients safe and services going during emergencies such as winter storms, power outages, tornadoes, flooding, extreme heat or cold, pandemics, office or system outages and sudden staff shortages. It names the disaster coordinator, uses the MI Choice service need levels (and an equivalent priority level for Home Help and private-pay clients) to decide who is served first, requires a written emergency plan for each client and an emergency notification plan at each respite visit, and covers staff call-down, communication with waiver agencies, adult services workers and families, EVV offline use, recovery and an annual exercise. Michigan sets no emergency plan rule for non-medical home care; the plan is the Agency's own standard.","inShort":["Know each client's emergency plan and where the copy is kept in the home.","In an emergency, call 911 if a life is at risk, then call the office.","Clients who cannot be left alone are served first. Do not leave them until help arrives unless you are in danger.","Never travel when roads are closed or unsafe. Tell the office right away.","If EVV is down, use the offline feature or a paper log and tell the office."],"primaryCitation":"MPM MI Choice Waiver §4.5","citations":["MPM MI Choice Waiver §4.5","MPM MI Choice Waiver §4.5.A","MPM MI Choice Waiver §4.1.N","MPM MI Choice Waiver §9.17","MPM MI Choice Waiver §10.4.A","MPM Home Help §8.2","MPM Home Help §8.6.E.2","MPM Electronic Visit Verification §2.3.A"],"federalCitations":["45 CFR §164.308"],"surveyorAsks":["If an ice storm closes the roads tomorrow, which participants do you serve first, and how do you know?","Show me the service need levels the waiver agency gave you and your current priority list."],"forms":[{"ref":"MI-HC-EP-01-A","title":"Client Emergency Plan"},{"ref":"MI-HC-EP-01-B","title":"Agency Emergency Contact and Call-Down List"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (MPM MI Choice Waiver §4.5)","5. Hazard Review","6. Client Priority List","7. Client Emergency Plans","8. Responding to an Emergency","9. Workers in a Client's Home During an Emergency","10. Communication, Systems and Records","11. Recovery and Review","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"mi-hca","state":"Michigan","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}