{"ref":"LA-HSP-SVC-01","title":"24-Hour Availability, On-Call Nursing and Timely Services","category":"Service delivery","summary":"Sets out the posted business hours Louisiana requires (at least 8 hours a day, 5 days a week between 7 a.m. and 6 p.m.), the distinct telephone and answering service rules, 24-hour registered nurse, medication and supply availability, on-call RN triage (never an LPN as primary on-call), Agency response standards, the on-call log and handover, and how families are taught to call.","inShort":["A registered nurse is on call 24 hours a day, 7 days a week. An LPN is never the primary on-call nurse.","The on-call RN triages every call and may send another staff member when that is right.","Return calls within 15 minutes, and be on the way within 1 hour for uncontrolled symptoms or a death (Agency standard).","Record every call on the on-call log and hand over each morning.","Teach families to call (225) 555-0199 first, before going to the hospital."],"primaryCitation":"LAC 48:I §8235.B","citations":["LAC 48:I §8235.B","LAC 48:I §8235.A.3","LAC 48:I §8235.D.1.g","LAC 48:I §8221.C.2-3, 14","LAC 48:I §8223.C","LAC 48:I §8217.H.3.h","LAC 48:I §8217.A.2.b","LAC 48:I §8217.E","LAC 48:I §8217.I.1.b.xiii","LAC 48:I §8231.A.2","LAC 48:I §8215.A.4"],"federalCitations":["42 CFR §418.100(c)(2)"],"surveyorAsks":["What are your posted business hours, and where are they posted?","Who is on call tonight, and who is the back-up?"],"forms":[{"ref":"LA-HSP-SVC-01-A","title":"On-Call Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I §8235.B)","5. Business Hours and Telephones","6. The On-Call System","7. Telephone Triage and On-Site Response","8. Physician, Pharmacy and Equipment Availability","9. The On-Call Log and Handover","10. Teaching Patients and Families","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"la-hospice","state":"Louisiana","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}