{"ref":"LA-HH-GOV-05","title":"Hours of Operation, Agency Premises, Geographic Service Area, and Operational Requirements","category":"Governance","summary":"Sets out the Agency's posted business hours (fully operational at least eight hours a day, five days a week between 7 a.m. and 6 p.m.), 24-hour availability of patient care and of a registered nurse by telecommunications, the rules for the Agency's premises, the 50-mile geographic service area, and the other operating requirements in LAC 48:I §9115.B that keep the Agency operational and lawfully licensed.","inShort":["Our office is open during posted hours, at least eight hours a day, five days a week.","Patients can get care 24 hours a day, and a registered nurse can always be reached by phone.","We only serve patients who live within 50 miles of our main office.","We never share office space with a business that is not in health care.","Send after-hours calls to (225) 555-0199."],"primaryCitation":"LAC 48:I §9115","citations":["LAC 48:I §9101","LAC 48:I §9105.A.4","LAC 48:I §9110.B","LAC 48:I §9115.A","LAC 48:I §9115.B","LAC 48:I §9123.F.1","R.S. 40:2116.33"],"federalCitations":["42 CFR §484.105(b)(3)","42 CFR §484.105(f)"],"surveyorAsks":["What are your posted business hours, and where are your hours and emergency contact procedures posted?","How is a registered nurse available to patients and staff after hours?"],"forms":[{"ref":"LA-HH-GOV-05-A","title":"Notice of Business Hours and Emergency Contact Procedures"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I §9115)","5. Business Hours and Posting","6. Availability 24 Hours a Day","7. Agency Premises","8. Geographic Service Area","9. Other Operating Requirements","10. Prohibited Conduct","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"la-hha","state":"Louisiana","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}