{"ref":"LA-HH-CC-02","title":"Nursing Availability, After-Hours Care, and On-Call","category":"Service delivery","summary":"Sets out how the Agency provides nursing services at least eight hours a day, five days a week, makes care available on an emergency basis 24 hours a day, seven days a week, keeps an RN immediately available by telecommunications at all times through an on-call schedule for RNs, posts its hours and emergency contact procedures, answers after-hours calls and referrals, and records every on-call contact. It also covers notice to the Department of any change in the 24-hour contact procedures.","inShort":["A registered nurse is on call 24 hours a day, 7 days a week at (225) 555-0199.","The on-call RN returns every call within 30 minutes.","Tell anyone with an emergency to call 911 first.","Write every after-hours call in the on-call log and the patient's record.","Hand off follow-up to the clinical manager the next business day."],"primaryCitation":"LAC 48:I §9123.F.1","citations":["LAC 48:I §9123.F.1","LAC 48:I §9115.A","LAC 48:I §9115.B.1.b","LAC 48:I §9115.B.1.c","LAC 48:I §9115.B.1.d","LAC 48:I §9115.B.1.e","LAC 48:I §9109.A.6","LAC 48:I §9103.B.1","LAC 48:I §9103.B.2.g","LAC 48:I §9103.A.2.a"],"federalCitations":["42 CFR §484.105(b)(3)","42 CFR §484.105(c)"],"surveyorAsks":["Show me your RN on-call schedule for this month. Who is on call tonight?","Call your after-hours number. Who answers, and how quickly does a nurse call back?"],"forms":[{"ref":"LA-HH-CC-02-A","title":"On-Call Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I §9123.F.1)","5. Nursing Hours and the RN On-Call Schedule","6. The After-Hours Line","7. What the On-Call RN Does","8. Documentation and Hand-Off","9. Telling Patients How to Reach the Agency","10. Administrator Availability and Notice of Changes","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"la-hha","state":"Louisiana","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}