{"ref":"LA-HC-SVC-04","title":"Behavior Support and Prohibited Practices","category":"Service delivery","summary":"Sets how workers support clients whose behavior is challenging: positive, non-intrusive approaches that look for the meaning of the behavior, and a list of practices that are never used (corporal punishment, restraint of any kind, psychological and verbal abuse, seclusion, forced exercise, cruelty or punishment, and denying food, drink, visits or the restroom). It also covers behavioral emergencies, which are documented in an incident report, and plans written by outside professionals.","inShort":["Never hit, hold down, tie, lock in, yell at, threaten or punish a client, and never take away food, drinks, visits or the bathroom.","Look for the reason behind the behavior: pain, fear, hunger, the toilet or a change in routine. Use what the plan says helps.","Stay calm, give space and offer choices. If anyone is in danger, get to safety and call 911.","After any behavioral emergency, call your supervisor and fill in an incident report the same day.","If you see anyone use a forbidden practice, tell your supervisor that day and report it as abuse."],"primaryCitation":"LAC 48:I.5029.D","citations":["LAC 48:I.5029.D","LAC 48:I.5029.D.3","LAC 48:I.5049.A.18","LAC 48:I.5049.A.19","LAC 48:I.5049.A","LAC 48:I.5055.H.1.m","LAC 48:I.5055.G.7","LAC 48:I.5003","LAC 48:I.5041","LAC 48:I.5079","LAC 48:I.9273","La. R.S. 40:2009.20","OAAS-PC-21-004, Direct Service Provider Critical Incident Report Guide"],"federalCitations":[],"surveyorAsks":["Show me your behavior management policy. What practices does it prohibit?","How do your workers respond when a client becomes aggressive? What responses are prohibited?"],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I.5029.D)","5. Practices That Are Never Used","6. Positive Approaches Come First","7. Plans Written by Others","8. Responding to Aggressive Behavior","9. Behavioral Emergencies","10. Reporting a Prohibited Practice","11. After Any Behavioral Incident","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"la-hca","state":"Louisiana","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}