{"ref":"LA-HC-SUP-01","title":"Direct Care Staff Supervisor, Supervisory Visits, and Quarterly Home Visits","category":"Service delivery","summary":"Sets how the Agency designates direct care staff supervisors, how each supervisor makes an unannounced in-person supervisory visit of every direct care worker within 60 days of hire and at least annually (and more often when needed), what each visit records, and how the Agency visits every client's home each quarter to check that the service plan is adequate, still needed and up to date.","inShort":["Your supervisor will visit you in a client's home without telling you first, within 60 days of hire and at least once a year.","At the visit, your supervisor watches your work, checks the plan, gives instructions and asks the client about the service.","The office also visits each client's home every quarter to check the plan.","Tell your supervisor right away about any change in a client's condition, and about abuse or neglect on the day you find it.","Tell your supervisor the same day about a client's request for new or different services."],"primaryCitation":"LAC 48:I.5055.M","citations":["LAC 48:I.5055.L","LAC 48:I.5055.M","LAC 48:I.5055.M.4","LAC 48:I.5055.G","LAC 48:I.5055.G.7","LAC 48:I.5043","LAC 48:I.5041","Medicaid Services Manual, Chapter 30, §30.7","Medicaid Services Manual, Chapter 30, §30.9","LDH EVV Policy and Procedures (OAAS-ADM-23-001 / OCDD-A-23-005)"],"federalCitations":[],"surveyorAsks":["Who is the direct care staff supervisor for this client and this worker?","Show me the supervisory visit for this worker within 60 days of hire. Was it unannounced?"],"forms":[{"ref":"LA-HC-SUP-01-A","title":"Unannounced Supervisory Visit Record"},{"ref":"LA-HC-SUP-01-B","title":"Quarterly Client Home Visit Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I.5055.L, M)","5. Designating Supervisors","6. Supervisory Visits of Each Worker","6.1 When visits are made","6.2 How visits are made","6.3 What is documented","6.4 After the visit","7. Quarterly Home Visits to Each Client","8. Supervision Between Visits","9. EVV Connectivity Test Visits","10. Contracted and Back-Up Workers","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"la-hca","state":"Louisiana","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}