{"ref":"LA-HC-ETH-03","title":"Nondiscrimination, Civil Rights, and Language Access","category":"Ethics","summary":"Sets the Agency's written policy to prevent discrimination against clients and staff, the client's Louisiana rights to impartial access and cultural access, and how the Agency provides interpreters, translated materials, sign language interpretation, auxiliary aids and service animal access, consistent with Section 1557 and other federal civil rights laws.","inShort":["Serve every client with the same care, whatever their race, religion, sex, ethnicity, age or disability.","If a client or family does not speak English well, tell the office. The Agency provides a free qualified interpreter.","Do not use a child or a family member to interpret, except in an emergency.","Support the client's service animal and devices, and never move or take them away.","Report any discrimination or harassment, whether against a client or a co-worker."],"primaryCitation":"LAC 48:I.5029.C.6","citations":["LAC 48:I.5029.C.6","LAC 48:I.5049.A.2","LAC 48:I.5049.A.3","LAC 48:I.5049.A.4","LAC 48:I.5049.D","LAC 48:I.5037.C.4","LAC 48:I.5041.E","LAC 48:I.5053.C","LAC 48:I.5053.D"],"federalCitations":["42 U.S.C. §18116","45 CFR Part 92","42 U.S.C. §2000d","29 U.S.C. §794","42 U.S.C. §12101 et seq.","42 U.S.C. §6101 et seq.","42 U.S.C. §2000e et seq."],"surveyorAsks":["Show me your written policy to prevent discrimination.","How do you serve a client who does not speak English? Who interprets, and how do you provide translated materials?"],"forms":[{"ref":"LA-HC-ETH-03-A","title":"Notice of Nondiscrimination and Availability of Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I.5029.C.6)","5. Nondiscrimination in Services","6. Language Access","7. Disability Access and Effective Communication","8. Notices and the Section 1557 Coordinator","9. Nondiscrimination in Employment","10. Cultural Awareness Training","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"la-hca","state":"Louisiana","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}