{"ref":"LA-HC-DC-01","title":"Voluntary Transfer and Discharge","category":"Service delivery","summary":"Protects each client's right to choose a provider, to be discharged, to transfer to another provider and to discontinue all services, and sets how the Agency plans a voluntary transfer or discharge: the planning conference, a copy of the current individual service plan, the written discharge summary within five working days of the client's notice, the LT-PCS notice to the LTC Access contractor, refunds and burial policies, and closing the record, without ever coercing the client to stay.","inShort":["A client may change providers or stop services at any time, and may leave at once.","Pass any notice from a client who wants to leave to the office the same day.","Never pressure, discourage or offer anything to a client to stay with the Agency.","The supervisor offers a planning meeting and completes the discharge summary within five working days of the client's notice.","Return any key or client property by the last day of service."],"primaryCitation":"LAC 48:I.5035","citations":["LAC 48:I.5035","LAC 48:I.5035.A","LAC 48:I.5035.B","LAC 48:I.5035.C","LAC 48:I.5035.D","LAC 48:I.5035.E","LAC 48:I.5029.B.13","LAC 48:I.5033.A.7","LAC 48:I.5038.A.5","LAC 48:I.5049.A.9","LAC 48:I.5049.A.23","LAC 48:I.5057.B","LAC 48:I.5059.G","LAC 48:I.5059.J","Medicaid Services Manual, Chapter 30, §30.7","Medicaid Services Manual, Chapter 30, §30.8"],"federalCitations":["45 CFR §164.508"],"surveyorAsks":["This client chose another provider last month. Show me the discharge summary. When did the client give notice, and when was the summary completed?","Did you offer a transfer or discharge planning conference? Who was invited?"],"forms":[{"ref":"LA-HC-DC-01-A","title":"Discharge Summary"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I.5035)","5. Receiving the Client's Notice","6. No Coercion or Interference (LAC 48:I.5035.E)","7. Transfer or Discharge Planning Conference","8. The Individual Service Plan and Records","9. The Written Discharge Summary","10. Medicaid LT-PCS and Waiver Clients","11. Client Funds, Burial Policies and Property","12. Moving Out of the Region and Declared Emergencies","13. Closing the Record and Coming Back","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"la-hca","state":"Louisiana","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}