{"ref":"LA-HC-CR-01","title":"Client Rights and Independent Advocates","category":"Client rights","summary":"Sets out the 26 rights Louisiana gives every client of a licensed HCBS provider (LAC 48:I.5049.A), how the Agency informs the client, the family and any legal guardian of those rights verbally and in writing in a language they understand, how staff protect each right in daily care, and how the Agency helps a client obtain an independent advocate when the client asks, is in conflict with the Agency, or the client's rights or wishes may be in jeopardy.","inShort":["Every client has 26 rights under Louisiana rules, including dignity, privacy, refusing any task, and choosing another provider.","Explain the rights at admission, out loud and in writing, in a language the client understands, and get the signed form.","Support the client's control of their own schedule, food at any time and visitors at any time. Never use any restraint.","If a client asks for an advocate, is in conflict with the Agency, or their rights may be at risk, tell your supervisor the same day.","Report any suspected abuse, neglect or exploitation to your supervisor on the day you find it, and make your own report as the law requires."],"primaryCitation":"LAC 48:I.5049","citations":["LAC 48:I.5049","LAC 48:I.5049.A","LAC 48:I.5049.B","LAC 48:I.5049.C","LAC 48:I.5049.D","LAC 48:I.5029.A.3","LAC 48:I.5029.B.5","LAC 48:I.5029.D","LAC 48:I.5003","LAC 48:I.5021.D.4","LAC 48:I.5051.C","LAC 48:I.5053.D","LAC 48:I.5055.G.7","LAC 48:I.5055.H.1.d","Medicaid Services Manual, Chapter 30, §30.9"],"federalCitations":["42 CFR §441.301(c)(4)","45 CFR Part 92"],"surveyorAsks":["Show me your written client rights policy and the record of its approval by the governing body.","How and when do you tell the client, the family and the legal guardian about their rights? Show me a signed acknowledgment in a client record."],"forms":[{"ref":"LA-HC-CR-01-A","title":"Notice of Client Rights and Acknowledgment"},{"ref":"LA-HC-CR-01-B","title":"Independent Advocate Request and Referral Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LAC 48:I.5049)","5. The Rights of Every Client (LAC 48:I.5049.A)","6. Informing Clients, Families and Guardians (LAC 48:I.5049.D)","7. Independent Advocates (LAC 48:I.5049.B and C)","7.1 Who the client may choose","7.2 Steps to help the client","8. Protecting Rights in Daily Care","9. When a Right Is Not Respected","10. Limits Set by a Court","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"la-hca","state":"Louisiana","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}