{"ref":"LA-HC-BUS-02","title":"Electronic Visit Verification","category":"Business","summary":"Contains the written internal EVV policies the Louisiana Department of Health requires of in-home personal care providers: clocking in and out, no sharing of credentials, editing and manual entries with supporting documentation, the Connectivity Test form, the 80% threshold, signed user attestations, ending access when staff leave, and monitoring compliance.","inShort":["Clock in when you arrive and the service starts, and clock out when it ends, every visit, with your own login.","Never share your password or log in for someone else. It is fraud.","If your clock in or out fails, call the office the same day and sign a record of your exact times.","Not having a phone or data is not a reason for a manual entry. Tell your supervisor right away.","Only a supervisor can complete a Connectivity Test form, and only in person at the home."],"primaryCitation":"LDH EVV Policy and Procedures (OAAS-ADM-23-001 / OCDD-A-23-005)","citations":["LDH EVV Policy and Procedures (OAAS-ADM-23-001 / OCDD-A-23-005)","Medicaid Services Manual, Chapter 30, §30.6","Medicaid Services Manual, Chapter 30, §30.8","La. R.S. 46:437.1 et seq."],"federalCitations":["42 U.S.C. §1396b(l)"],"surveyorAsks":["Show me your written EVV policies and each worker's signed EVV attestation.","Show me the supporting documentation for these manual and edited entries."],"forms":[{"ref":"LA-HC-BUS-02-A","title":"EVV User Attestation"},{"ref":"LA-HC-BUS-02-B","title":"EVV Manual Entry or Edit Supporting Documentation"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (LDH EVV Policy and Procedures (OAAS-ADM-23-001 / OCDD-A-23-005))","5. Clocking In and Clocking Out","6. Passwords and Credentials","7. When Clock In or Clock Out Is Not Recorded","8. Editing EVV Entries","9. Homes Without Connectivity","10. The 80% Threshold","11. Signed Attestations and Training","12. Ending Access When Staff Leave","13. Monitoring EVV Compliance","14. Third-Party EVV Systems","15. Responsibilities","16. Records and Compliance Monitoring","17. Staff Training","18. References","19. Related Policies and Forms","20. Approval","21. Revision History"],"version":"1.0","sample":false,"pack":"la-hca","state":"Louisiana","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}