{"ref":"GA-HSP-SVC-01","title":"24-Hour Availability, On-Call Service and Crisis Response","category":"Service delivery","summary":"Sets out the Agency’s system for nursing services 24 hours a day, seven days a week, with a registered nurse available at all times, on-site nursing within one hour of notification when a patient has a symptom-management crisis, a hospice physician and a pharmacist available at all times, how after-hours calls are answered and triaged, and the on-call log of every after-hours call kept for two years and reviewed by the quality program.","inShort":["A registered nurse is available 24 hours a day, seven days a week. Families call (404) 555-0199.","Call the patient back within 15 minutes of the page.","In a symptom-management crisis, a nurse must be at the bedside within one hour of the call.","Log every after-hours call: times, reason, advice, visit and arrival time. Logs are kept at least two years.","A hospice physician and a pharmacist are always reachable. Hand over follow-ups each morning."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-37-.18(1)","citations":["Ga. Comp. R. & Regs. 111-8-37-.18(1)","Ga. Comp. R. & Regs. 111-8-37-.17(4)(a)","Ga. Comp. R. & Regs. 111-8-37-.21(2)(b)","Ga. Comp. R. & Regs. 111-8-37-.09(2)(g)","Ga. Comp. R. & Regs. 111-8-37-.03(m)"],"federalCitations":["42 CFR §418.100(c)(2)","42 CFR §418.106"],"surveyorAsks":["Show me the on-call schedule for last month. Who was the RN available each night?","Show me your on-call log for after-hours calls. How long do you keep it?"],"forms":[{"ref":"GA-HSP-SVC-01-A","title":"After-Hours On-Call Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-37-.18(1))","5. The On-Call System","6. Telephone Triage and On-Site Response","7. Physician and Pharmacist Availability","8. The On-Call Log","9. Handover and Review","10. Teaching Patients and Families","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"ga-hospice","state":"Georgia","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}