{"ref":"GA-HH-PR-04","title":"Language Access, Accessibility, and Nondiscrimination","category":"Client rights","summary":"Sets out how the Agency identifies each patient’s language and communication needs, provides qualified interpreters, translated documents, and auxiliary aids at no cost, tells patients this help is available, and makes sure no patient is denied services or discriminated against.","inShort":["Interpreters, translated papers, and aids for people with disabilities are free for every patient.","Ask each patient which language they prefer and whether they need help to communicate, and write it on the record.","Use the Agency’s interpreter service. Do not ask family or friends to interpret, and never ask a child, except in an emergency.","To call a patient who uses a text telephone, dial 711.","We never refuse or treat anyone differently because of language, race, religion, national origin, sex, age, disability, or ability to pay."],"primaryCitation":"42 CFR §484.50(f)","citations":["Ga. Comp. R. & Regs. 111-8-31-.09","Ga. Comp. R. & Regs. 111-2-2-.32"],"federalCitations":["42 CFR §484.50(f)","42 CFR §484.50(a)(1)(i)","42 CFR §484.50(c)(12)","45 CFR Part 92","28 CFR Part 36"],"surveyorAsks":["How do you find out a patient’s preferred language and any communication disability before the first visit?","How do you provide an interpreter, and who pays for it?"],"forms":[{"ref":"GA-HH-PR-04-A","title":"Notice of Free Language Assistance and Auxiliary Aids"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (42 CFR §484.50(f) and Ga. Comp. R. & Regs. 111-8-31-.09)","5. Identifying Language and Communication Needs","6. Interpreters","7. Written Translations and Alternative Formats","8. Patients With Disabilities","9. Notices","10. Qualified Bilingual Staff","11. Complaints of Discrimination","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ga-hha","state":"Georgia","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}