{"ref":"GA-HH-CC-02","title":"Supervisor Availability, After-Hours Care, and On-Call","category":"Service delivery","summary":"Makes sure the supervising nurse or a similarly qualified alternate is available at all times during operating hours, that a person authorized in writing acts when the Administrator is absent, and that patients can reach a registered nurse by telephone 24 hours a day through the Agency’s on-call system.","inShort":["During office hours, the supervising nurse or the alternate can always be reached. Call (404) 555-0100.","At night, on weekends, and on holidays, patients and staff can reach the on-call nurse at (404) 555-0199.","In an emergency, call 911 first, then the Agency.","If you cannot make a visit, tell the scheduler or the on-call nurse right away so someone else can go."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-31-.07(5)","citations":["Ga. Comp. R. & Regs. 111-8-31-.07(4)","Ga. Comp. R. & Regs. 111-8-31-.07(5)"],"federalCitations":["42 CFR §484.105(b)(1)(iii)","42 CFR §484.105(b)(3)","42 CFR §484.60(e)"],"surveyorAsks":["Who is supervising skilled services right now, and who is the alternate? How would a staff member reach them?","How does a patient reach the Agency at night or on a weekend? Let me call the number."],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-31-.07(5))","5. Supervisor Availability During Operating Hours","6. The On-Call System","7. Handling an After-Hours Call","8. Backup When Assigned Staff Are Not Available","9. Testing the System","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"ga-hha","state":"Georgia","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}