{"ref":"GA-HC-SVC-01","title":"Scope of Services and Types of Clients Served","category":"Service delivery","summary":"Defines the private home care services the Agency offers, the categories it is licensed for, the types of clients it serves and does not serve, where services are delivered, and the services that are outside a private home care provider license, so that no client is offered a service the Agency cannot lawfully and reliably deliver.","inShort":["The Agency provides only the service categories it is licensed for: companion or sitter services and personal care services.","Do only the tasks in the client's service plan and within your own qualifications.","We do not provide therapy, medical social services or home health agency services.","If a client asks for something we do not do, politely say no and call the office before you leave.","Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern. After hours, call (404) 555-0199."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-65-.09(1)","citations":["Ga. Comp. R. & Regs. 111-8-65-.09(1)","Ga. Comp. R. & Regs. 111-8-65-.09(2)","Ga. Comp. R. & Regs. 111-8-65-.10(1)","Ga. Comp. R. & Regs. 111-8-65-.10(2)","Ga. Comp. R. & Regs. 111-8-65-.03(c), (n), (p), (q)","Ga. Comp. R. & Regs. 111-8-65-.07","Ga. Comp. R. & Regs. 111-8-65-.11(2)","O.C.G.A. §31-7-300","O.C.G.A. §31-7-305","O.C.G.A. §31-7-307"],"federalCitations":[],"surveyorAsks":["Which service categories are you licensed for, and which do you actually provide?","Show me your written policy that defines your scope of services and the types of clients you serve."],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.09(1))","5. Service Categories","6. Services Available Within the Categories","7. Types of Clients Served","8. Clients the Agency Does Not Accept","9. Services Outside the License","10. Contracted Services","11. Hours, Area and Languages","12. Adding or Stopping a Service Category","13. Telling Clients and Staff About the Scope of Services","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"ga-phc","state":"Georgia","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}