{"ref":"GA-HC-SUP-03","title":"On-Call Coverage and Nurse Consultation","category":"Service delivery","summary":"Sets out the Agency's on-call system so that staff and clients can always reach a representative, and so that staff caring for medically frail or medically compromised clients can reach a nurse supervisor for consultation on the client's medical needs; covers the on-call rota, the telephone number, response standards, escalation, and logging of calls.","inShort":["After office hours, call (404) 555-0199 for help or advice.","If you are caring for a medically frail client and are worried, the on-call person will get a nurse to call you back.","In an emergency, call 911 first, then the on-call number.","Use the on-call number for call-outs, late visits, incidents and urgent concerns.","Clients and families have the same numbers in their home folder."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-65-.10(2)(d)","citations":["Ga. Comp. R. & Regs. 111-8-65-.10(2)(d)","Ga. Comp. R. & Regs. 111-8-65-.09(6)(a)3","Ga. Comp. R. & Regs. 111-8-65-.12(4)","Ga. Comp. R. & Regs. 111-8-65-.09(5)"],"federalCitations":[],"surveyorAsks":["If an aide is with a medically frail client at 9 p.m. and is worried about the client, who does she call?","Show me the on-call schedule for last month. Who was the nurse supervisor available each night?"],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.10(2)(d))","5. The On-Call Telephone Number","6. On-Call Rota","7. Response Standards","8. What the Nurse Does on a Consultation Call","9. Other On-Call Matters","10. On-Call Log","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"ga-phc","state":"Georgia","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}