{"ref":"GA-HC-QA-02","title":"Incidents and Unusual Occurrences","category":"Quality","summary":"Tells staff what counts as an incident or unusual occurrence, what to do at once to keep the client safe, how to report it to the office and record it, and how the Agency looks into it, takes action, keeps the report for at least five years and uses it to improve care.","inShort":["If something happens to a client, make the client safe first. Call 911 in an emergency.","Call the office as soon as the client is safe, and before you leave the visit.","Report falls, injuries, medication errors, missing property and near misses.","Fill in the incident report before the end of your shift, with facts only.","If you suspect abuse, neglect or exploitation, also follow the abuse reporting policy right away."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-65-.09(4)(d)","citations":["Ga. Comp. R. & Regs. 111-8-65-.09(4)(d)","Ga. Comp. R. & Regs. 111-8-65-.10(4)","Ga. Comp. R. & Regs. 111-8-65-.09(6)(a)3","Ga. Comp. R. & Regs. 111-8-65-.10(1)(b)","Ga. Comp. R. & Regs. 111-8-65-.10(1)(c)","Ga. Comp. R. & Regs. 111-8-65-.12(2)(k)"],"federalCitations":[],"surveyorAsks":["Show me your incident reports for the last six months and what you did about each one.","What does a caregiver do if a client falls during a visit?"],"forms":[{"ref":"GA-HC-QA-02-A","title":"Incident Report"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.09(4)(d))","5. Examples of Incidents","6. What Staff Do at Once","7. What the Office and Supervisor Do","8. Learning from Incidents","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"ga-phc","state":"Georgia","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}