{"ref":"GA-HC-QA-01","title":"Quality Improvement Program","category":"Quality","summary":"Sets up the Agency's quality improvement program: what is measured, how complaints, incidents and problems with care are tracked to a resolution, how corrective actions are checked, and how the Administrator reports to the governing body, so that the Agency can show the program is effective.","inShort":["Report every complaint, incident and problem with care. The Agency uses them to improve, not to blame.","Supervisory visits, service plans and training are tracked against the time frames in the Georgia rules.","The Administrator reviews the results every quarter and sets actions with an owner and a due date.","Each action is checked later to see that it worked.","Ask your supervisor about any action that affects your clients or your work."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-65-.10(4)","citations":["Ga. Comp. R. & Regs. 111-8-65-.10(4)","Ga. Comp. R. & Regs. 111-8-65-.09(4)(d)","Ga. Comp. R. & Regs. 111-8-65-.12(3)","Ga. Comp. R. & Regs. 111-8-65-.04","Ga. Comp. R. & Regs. 111-8-65-.09(2)(b)","Ga. Comp. R. & Regs. 111-8-65-.10(2)","Ga. Comp. R. & Regs. 111-8-65-.11(2)","Ga. Comp. R. & Regs. 111-8-65-.09(6)(b)"],"federalCitations":[],"surveyorAsks":["Show me the documentation of your quality improvement program for the last two quarters.","What problems with care has your program identified this year, and what corrective actions did you take?"],"forms":[{"ref":"GA-HC-QA-01-A","title":"Quality Improvement Quarterly Review"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.10(4))","5. What the Program Measures","6. Quarterly Review","7. Corrective Action and Follow-Up","8. Reporting to the Governing Body","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"ga-phc","state":"Georgia","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}