{"ref":"GA-HC-DC-01","title":"Service Changes, Interruption, Transfer, and Discharge","category":"Service delivery","summary":"Sets out how the Agency changes, interrupts, transfers and ends a client's services: the client's right to cancel at any time and to refuse services; how the Agency advises and refers a client when an unexpected staff shortage prevents delivery; how services are put on hold during a hospital or facility stay; the reasons for which the Agency may end services; the written notice the Agency gives as its own standard (the private home care rules set no advance notice period); and how discharge and transfer are planned and recorded.","inShort":["If you cannot work a visit, tell the office at once so the client can be told and offered another provider.","If a client goes into the hospital, tell the office. Visits go on hold; they do not end.","If a client says they want to stop or change services, tell the office the same day. Do not pressure the client.","Only the Administrator approves ending a client's services, and the client gets written notice and help to find other services.","We never end services because a client complained."],"primaryCitation":"Ga. Comp. R. & Regs. 111-8-65-.09(5)","citations":["Ga. Comp. R. & Regs. 111-8-65-.09(5)","Ga. Comp. R. & Regs. 111-8-65-.09(2)","Ga. Comp. R. & Regs. 111-8-65-.09(2)(b)2","Ga. Comp. R. & Regs. 111-8-65-.09(2)(c)","Ga. Comp. R. & Regs. 111-8-65-.11(1)(a)","Ga. Comp. R. & Regs. 111-8-65-.12(2)(b)","Ga. Comp. R. & Regs. 111-8-65-.12(2)(c)","Ga. Comp. R. & Regs. 111-8-65-.12(2)(f)","Ga. Comp. R. & Regs. 111-8-65-.09(4)(b)","Ga. Comp. R. & Regs. 111-8-65-.03(q)"],"federalCitations":[],"surveyorAsks":["Show me a client you discharged in the last year. Why, how much notice did you give, and what help did you give the client to find other services?","What happens when you cannot staff a client's visit?"],"forms":[{"ref":"GA-HC-DC-01-A","title":"Notice of Service Change or Discharge"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.09(5), -.09(2)(c), -.12(2))","5. Changing Services","6. When Visits Cannot Be Staffed","7. Hospital or Facility Stays and Other Absences","8. Reasons the Agency May End Services","9. Notice of an Agency-Initiated Discharge","10. Transfer to Another Provider","11. Discharge Procedure","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ga-phc","state":"Georgia","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}