{"ref":"FL-HH-PR-04","title":"Language Access, Effective Communication, Accessibility, and Nondiscrimination","category":"Client rights","summary":"Requires the Agency to be able to communicate with every patient it accepts, directly, through a qualified interpreter, or through translation technology (Rule 59A-8.020(1), F.A.C.); to give information in plain language and accessible formats with free interpreters, translations, and auxiliary aids (42 CFR §484.50(f) for a Medicare-certified agency); to follow the Section 1557 language access, effective communication, reasonable modification, notice, and grievance requirements in 45 CFR Part 92 where it is a covered entity; and never to discriminate or retaliate.","inShort":["We only accept a patient if we can communicate with the patient, through bilingual staff, an interpreter, or translation technology.","Interpreters and aids for people with disabilities are free. Patients never have to bring or pay for their own.","Never use a child to interpret. Use family or friends only in an emergency or when the patient asks and it is appropriate.","Write down the patient's language and every time an interpreter was used.","We serve everyone without discrimination. Report any discrimination to the Administrator the same day."],"primaryCitation":"Rule 59A-8.020(1), F.A.C.","citations":["Rule 59A-8.020(1), F.A.C."],"federalCitations":["42 CFR §484.50(f)","42 CFR §484.50(a)(1)(i)","42 CFR §484.50(c)(11)","42 CFR §484.50(c)(12)","45 CFR Part 92","45 CFR §92.7","45 CFR §92.8","45 CFR §92.10","45 CFR §92.11","45 CFR §92.201","45 CFR §92.202","45 CFR §92.205","28 CFR Part 36","45 CFR Part 84"],"surveyorAsks":["How do you find out a patient's preferred language and any communication disability before the first visit?","This patient speaks Haitian Creole. How did your nurse communicate with the patient? Who interpreted, and who paid?"],"forms":[{"ref":"FL-HH-PR-04-A","title":"Interpreter and Language Services Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Rule 59A-8.020(1), F.A.C.)","5. Is the Agency a Covered Entity Under Section 1557?","6. Identifying Needs Before the First Visit","7. Interpreters","8. Written Translations and Alternate Formats","9. Patients With Disabilities","10. Nondiscrimination and No Reprisal","11. Section 1557 Coordinator, Written Procedures, and Grievances","12. Notices","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"fl-hha","state":"Florida","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}