{"ref":"FL-HH-PR-01","title":"Patient Rights and Responsibilities and the First-Day Notice","category":"Client rights","summary":"Sets out the rights every patient of the Agency has under Florida law, gives the extra federal rights a Medicare-certified agency must honor, and requires the first-day notice under s. 408.810(5), F.S. (how to report a complaint, abuse, neglect or exploitation, and Medicaid fraud, with the statutory wording and toll-free numbers) on or before the first day services are provided. It also covers the written notice of rights, the patient's signature, notice to a representative, and patient responsibilities.","inShort":["On or before the first day of service, every patient gets the notice with the state numbers to report a complaint, abuse, and Medicaid fraud. Get it signed.","Give and explain the notice of patient rights at the admission visit, before care starts, and get the patient's signature.","Every patient may take part in planning care and may ask for a copy of the plan of care.","Treat every patient and home with respect. Never treat a patient worse for complaining.","If you suspect abuse, neglect, or exploitation, call the Florida Abuse Hotline right away: 1-800-96-ABUSE (1-800-962-2873)."],"primaryCitation":"s. 408.810(5), F.S.","citations":["s. 408.810(5), F.S.","s. 400.487(4), F.S.","s. 400.487(1), F.S.","s. 400.487(3), F.S.","Rule 59A-8.0215(3), F.A.C.","Rule 59A-8.020(1), F.A.C.","Rule 59A-8.020(4), F.A.C.","s. 400.494, F.S.","Rule 59A-8.022(2), F.A.C.","s. 400.488(2), F.S.","s. 400.491(1), F.S.","s. 415.1034(1)(a), F.S.","s. 408.803(6), F.S.","Rule 59A-8.0245(2), F.A.C.","Rule 59A-8.027(8), F.A.C.","Rule 59A-8.0095(2)(e), F.A.C."],"federalCitations":["42 CFR §484.50","42 CFR §484.50(a)","42 CFR §484.50(b)","42 CFR §484.50(c)","42 CFR §484.50(e)(2)","42 CFR §484.50(f)","42 CFR §484.40","45 CFR §164.520"],"surveyorAsks":["Show me how this patient was told, on or before the first day of services, how to report a complaint, abuse, and Medicaid fraud. Where is the signed receipt?","Show me the written notice of patient rights. When was it given to this patient, and who signed it?"],"forms":[{"ref":"FL-HH-PR-01-A","title":"Notice of Patient Rights and Responsibilities"},{"ref":"FL-HH-PR-01-B","title":"How to Report a Complaint, Abuse, Neglect, Exploitation, or Medicaid Fraud (First-Day Notice)"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 408.810(5), F.S.)","5. What the Patient Receives at the Start of Service","6. The First-Day Notice","6.1 The required words","6.2 Who receives it and how","6.3 The description of Medicaid fraud","6.4 When a number changes","7. Rights of Every Patient Under Florida Law","8. Additional Rights if the Agency Is Medicare-Certified","9. Patient Responsibilities","10. Explaining the Notices and Obtaining Signatures","11. Who Exercises the Patient's Rights","12. Protecting Rights in Daily Practice","13. Keeping the Notices Current","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"fl-hha","state":"Florida","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}