{"ref":"FL-HC-SVC-02","title":"Scope of Services by License Type","category":"Service delivery","summary":"Sets out, task by task, what the Agency may provide under a home health agency license limited to non-skilled services (NSHHA) and under a homemaker and companion registration (HMC), what it never provides because it is skilled care, and how intake, scheduling and direct care staff keep every visit inside the services listed on the face of the license or registration.","inShort":["We give only the services listed on our license or registration: companion or sitter services and personal care services.","We never give skilled care: no nursing, wound care, injections, tube feedings or giving medication.","Homemakers and companions never give hands-on personal care, such as bathing, toileting, dressing, feeding or transfers.","Do only the tasks on the client's written assignment or task plan, not even once as a favor.","If someone asks for a task you may not do, say no kindly, offer what you can do, and call the office the same day."],"primaryCitation":"s. 400.464(1), F.S.","citations":["s. 400.464(1), (4)(a), F.S.","s. 400.462(6), (8), (17), (19), (22), (27), (32), F.S.","s. 400.509(1)-(2), F.S.","s. 408.812(1)-(2), F.S.","s. 400.471(2)(g), F.S.","s. 400.476(2)(c), F.S.","Rule 59A-8.002(3), F.A.C.","Rule 59A-8.003(1), F.A.C.","Rule 59A-8.007(3), F.A.C.","Rule 59A-8.0095(2)(i), (3)(b), (5)(a), (5)(c)9, (5)(l), (5)(p), (12), F.A.C.","Rule 59A-8.0216(1)(a), F.A.C.","Rule 59A-8.025(1), (6), F.A.C.","s. 400.488, F.S."],"federalCitations":[],"surveyorAsks":["Which services are listed on your license, and do you provide anything else?","Show me how a scheduler knows which tasks a companion may do in this home."],"forms":[],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 400.464(1), F.S.)","5. The Two Authorizations","6. What Each Route May Provide","7. Services the Agency Never Provides","8. Who May Do Each Task","9. Requests Outside the License","10. Keeping Services on the License","11. Checks at Intake and Scheduling","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}