{"ref":"FL-HC-SUP-02","title":"Registered Nurse Supervisor Availability and After-Hours Contact","category":"Service delivery","summary":"The written policy Florida requires of a home health agency that does not provide skilled services on the availability of a registered nurse supervisor during hours of client service: who is available, the monthly availability schedule, how aides reach the RN day and night, what happens when the RN cannot be reached, coverage at satellite offices, and on-call cover for homemaker and companion registrants.","inShort":["An RN is on call for aides and CNAs every hour you work, including nights, weekends and holidays.","Check the monthly RN schedule. During office hours call (813) 555-0100; after hours call (813) 555-0199.","The RN calls back within 30 minutes and comes to the home if needed.","If no RN calls back, call the other RN, then the Administrator. Stay with the client if it is not safe to leave.","In an emergency, call 911 first, then the RN."],"primaryCitation":"Rule 59A-8.003(9)(d), F.A.C.","citations":["Rule 59A-8.003(9)(a)-(d), F.A.C.","Rule 59A-8.003(6)(a), (c)-(d), F.A.C.","Rule 59A-8.0095(3)(b), (5)(a), F.A.C."],"federalCitations":[],"surveyorAsks":["Show me your written policy on RN supervisor availability.","Who was the RN on call last Saturday night, and how would an aide have reached her?"],"forms":[{"ref":"FL-HC-SUP-02-A","title":"RN Supervisor Availability Schedule"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Rule 59A-8.003(9)(d), F.A.C.)","5. Who Is Available","6. The Monthly Availability Schedule","7. How Aides and CNAs Reach the RN","8. If the RN Cannot Be Reached","9. What the RN Does on a Call","10. Satellite Offices","11. What This Policy Does Not Cover","12. Registrants (HMC)","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}