{"ref":"FL-HC-QA-01","title":"Quality Assurance Program","category":"Quality","summary":"Sets the Agency's quality assurance program: who runs it, the quarterly review of a sample of active and closed client records (modeled, as the Agency's own standard, on the program Rule 59A-8.0095(2)(e), F.A.C., assigns to a director of nursing), the quality indicators the Agency tracks, how problems are corrected and monitored, client and staff surveys, the annual report to the governing body, and the optional Excellence in Home Health award for licensed agencies.","inShort":["Every quarter we review a sample of client records to check that care is safe, complete and well documented.","We track missed visits, complaints, incidents, supervisory visits and training to find problems early.","If a review finds a problem, we fix it and check again for at least two quarters.","Tell the office about anything that could be done better. Your ideas help improve care.","Clients and staff are asked about their satisfaction at least once a year."],"primaryCitation":"s. 400.497(5)(c), F.S.","citations":["s. 400.497(5)(c), F.S.","Rule 59A-8.002(25), F.A.C.","Rule 59A-8.0095(2)(e), F.A.C.","s. 400.52, F.S.","Rule 59A-8.0248(1)(b), (3)-(6), F.A.C.","s. 408.811(4)-(5), F.S.","s. 400.474(5), F.S."],"federalCitations":[],"surveyorAsks":["Show me your quality assurance plan and the last two quarterly record reviews.","What problems has your quality program found this year, and what did you change?"],"forms":[{"ref":"FL-HC-QA-01-A","title":"Quarterly Record Review and Quality Indicator Report"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 400.497(5)(c), F.S.)","5. Program Structure","6. What the Program Checks","7. The Quarterly Record Review","8. Quality Indicators","9. Correcting Problems","10. Client and Staff Surveys","11. Excellence in Home Health Award (Optional, Licensed Agencies Only)","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}