{"ref":"FL-HC-GOV-03","title":"AHCA Inspections, Complaint Investigations, and Plans of Correction","category":"Governance","summary":"Sets how the Agency cooperates with AHCA licensure surveys, follow-up surveys, complaint investigations and off-site record reviews; explains deficiency classes and fines; requires correction of deficiencies within 30 calendar days and a plan of correction within 10 calendar days when AHCA requires one; and keeps inspection reports for three years and available to clients on request.","inShort":["AHCA inspections are unannounced and can happen any day. Be ready every day.","If a surveyor arrives, ask for identification and call the Administrator at once.","Answer questions honestly. If you do not know, say so and refer the surveyor to the Administrator.","Never change, add to or remove a record because an inspection is going on.","Clients and families may ask for a copy of our last inspection report. Tell the office, which gives it within one business day."],"primaryCitation":"s. 408.811, F.S.","citations":["s. 408.811, F.S.","s. 408.806(7), F.S.","s. 408.812(7), F.S.","s. 408.813, F.S.","s. 400.484, F.S.","s. 400.471(2)(g), (4), F.S.","s. 400.474(2)(c), F.S.","Rule 59A-8.003(2)-(3), (9)(c), (e), F.A.C.","Rule 59A-35.120, F.A.C."],"federalCitations":[],"surveyorAsks":["Who can give me access to client records right now?","Please give me a list of your current clients."],"forms":[{"ref":"FL-HC-GOV-03-A","title":"Inspection Log and Plan of Correction Worksheet"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 408.811, F.S.)","5. Kinds of Inspection","6. When a Surveyor Arrives","7. Deficiency Classes and Fines","8. Correcting Deficiencies and Plans of Correction","9. Inspection Reports Are Public","10. Reporting Unlicensed Providers","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}