{"ref":"FL-HC-ETH-01","title":"Code of Conduct, Professional Boundaries, and Client Property","category":"Ethics","summary":"Sets the standards of conduct for everyone who works in clients' homes: respect and honesty, staying within the job and the license, professional boundaries, no gifts, money, loans or legal authority over clients' affairs, careful handling of client money and errands with receipts, confidentiality, and prompt reporting of concerns.","inShort":["Treat every client with respect, and do only the tasks in the client's plan.","Never accept money, tips, gift cards or valuables, and never lend or borrow anything. A small snack or a card is fine; tell your supervisor.","When you shop for a client, record the money, keep the receipts and give back the change on the errand form.","Never sign for a client, use a client's cards or PIN, or agree to be a client's power of attorney or be named in a will.","If you think a client is being abused, neglected or exploited, call the Florida Abuse Hotline, 1-800-96-ABUSE (1-800-962-2873), right away."],"primaryCitation":"s. 415.102, F.S.","citations":["s. 415.102, F.S.","s. 415.1034, F.S.","s. 825.103, F.S.","s. 400.474(2)(d), (6)(f), F.S.","s. 400.494(1), F.S.","s. 400.462(8), (22), F.S.","s. 408.810(11), F.S.","Rule 59A-8.0095(5)(l), (5)(p), (12), F.A.C."],"federalCitations":[],"surveyorAsks":["What do your caregivers do if a client offers them money or a gift?","How do you account for a client's money when a companion does the shopping?"],"forms":[{"ref":"FL-HC-ETH-01-A","title":"Code of Conduct Acknowledgment"},{"ref":"FL-HC-ETH-01-B","title":"Errand and Purchase Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 415.102, F.S.)","5. Standards of Conduct","6. Staying Within the Job and the License","7. Professional Boundaries","8. Gifts, Tips and Bequests","9. Client Money, Property and Errands","10. Confidentiality","11. Conflicts of Interest","12. Reporting Concerns and Consequences","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}