{"ref":"FL-HC-DC-01","title":"Termination of Services, Discharge, and Referral","category":"Service delivery","summary":"Sets out when and how the Agency ends services. For a client who needs continuing care, as determined by the client or caregiver, the Agency develops a plan and makes a referral to another provider before termination, and notifies the client in writing of the date of termination, the reason and the plan for continued services (Rule 59A-8.020(4), F.A.C.), on Form FL-HC-DC-01-A, with at least 14 days' notice as the Agency's own standard except for immediate safety reasons. Covers nonpayment, client-initiated endings, closure, records and transfer.","inShort":["Only the office ends a client's services. Never tell a client that services are ending unless the office has done so.","If a client tells you he or she no longer wants services, tell the office the same day.","When we end services for a client who still needs care, we help plan the care, refer the client to another provider, and give written notice.","If you are threatened or unsafe in a client's home, leave and call 911, then call the office."],"primaryCitation":"Rule 59A-8.020(4), F.A.C.","citations":["Rule 59A-8.020(4), F.A.C.","s. 400.491, F.S.","s. 400.497(8), F.S.","Rule 59A-8.025(8)(h), F.A.C.","Rule 59A-8.022(3), F.A.C.","Rule 59A-8.007(3), F.A.C.","s. 408.810(4), F.S.","s. 409.913(9), F.S."],"federalCitations":[],"surveyorAsks":["Show me a client you discharged who still needed care. Where are the plan, the referral and the written notice?","How much notice do you give before ending services, and where does that come from?"],"forms":[{"ref":"FL-HC-DC-01-A","title":"Notice of Termination of Services"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Rule 59A-8.020(4), F.A.C.)","5. Reasons Services May End","6. Clients Who Need Continuing Care: Plan, Referral and Written Notice","7. Nonpayment","8. When the Client Ends Services","9. Ending Services Immediately for Safety","10. Closing, or Leaving a Service or County","11. Termination Steps and Records","12. Transfer of Records to the Next Provider","13. Death of a Client","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}