{"ref":"FL-HC-CR-03","title":"Nondiscrimination, Language Access, and Effective Communication","category":"Client rights","summary":"Makes sure the Agency can communicate with every client so that services can be given safely, as Rule 59A-8.020(1), F.A.C., requires, through staff or interpreters who speak the client's language or through technology that translates; serves clients without discrimination; and, where Section 1557 of the Affordable Care Act applies, meets 45 CFR Part 92 on qualified interpreters, translation, auxiliary aids, reasonable modifications, notices, a Section 1557 Coordinator, grievances and training.","inShort":["We must be able to talk with every client, in his or her language. Ask the office for a free interpreter whenever you need one.","Never ask a client to bring or pay for an interpreter, and never use a child to interpret, except for a moment in an emergency.","For agreements, consents, changes and complaints, use a qualified interpreter or qualified bilingual staff, not a family member.","For clients who are deaf or blind, use written notes, large print, reading aloud, a sign language interpreter or Florida Relay (711).","Treat every client the same, whatever their race, color, national origin, sex, age or disability."],"primaryCitation":"Rule 59A-8.020(1), F.A.C.","citations":["Rule 59A-8.020(1), F.A.C.","Rule 59A-8.025(9), F.A.C."],"federalCitations":["42 U.S.C. §18116 (Section 1557)","45 CFR §§92.7, 92.8, 92.9, 92.10, 92.11, 92.201, 92.202, 92.205","42 U.S.C. §2000d (Title VI)","29 U.S.C. §794 (Section 504)","42 U.S.C. §6101 (Age Discrimination Act)","42 U.S.C. §12182 (ADA Title III)"],"surveyorAsks":["How do you communicate with this client, who does not speak English?","Who interprets for clients, and do you ever use family members or children?"],"forms":[{"ref":"FL-HC-CR-03-A","title":"Language Assistance and Communication Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Rule 59A-8.020(1), F.A.C.)","5. Which Federal Rules Apply and the Section 1557 Coordinator","6. Finding Out Each Client's Communication Needs","7. Interpreters","8. Translated Documents","9. Clients with Disabilities: Effective Communication and Reasonable Modifications","10. Notices of Nondiscrimination and Language Assistance","11. Nondiscrimination in Accepting Clients and Assigning Staff","12. Grievances About Discrimination or Communication","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}