{"ref":"FL-HC-CR-01","title":"Client Rights and Responsibilities","category":"Client rights","summary":"Sets out the rights of every client and what the Agency asks of clients, built from the Florida statutes and rules that bind home health agencies and registrants (s. 400.487, s. 408.810(5) and s. 408.811(6)(b), F.S.; Rules 59A-8.020, 59A-8.022(2) and 59A-8.0245, F.A.C.), HIPAA where it applies, and the Agency's own standards, each labeled by source. The notice is explained and signed on Form FL-HC-CR-01-A on or before the first day of services.","inShort":["Every client gets a written list of rights on or before the first day of services, and signs for it.","Ask before each task, explain what you are doing, and respect the client's routines and privacy.","If a client refuses a task, do not insist. Write it on the visit record and tell the office before the end of your shift.","Do only the tasks on the client's written assignment or task plan. If asked for anything else, say kindly that you cannot and call the office.","If you think a client's rights are not being respected, by anyone, tell the Administrator the same day."],"primaryCitation":"s. 400.487(4), F.S.","citations":["s. 400.487(1), (3), (4), F.S.","s. 408.810(5), F.S.","s. 408.811(6)(b), F.S.","s. 408.12(1), F.S.","s. 400.494, F.S.","s. 400.462(8), (22), F.S.","s. 415.1034(1)(a), F.S.","s. 765.110, F.S.","Rule 59A-8.020(1)-(4), F.A.C.","Rule 59A-8.022(2), F.A.C.","Rule 59A-8.0095(3)(c), F.A.C.","Rule 59A-8.0245, F.A.C.","Rule 59A-8.025(8)-(9), F.A.C."],"federalCitations":["45 CFR §160.306","45 CFR §164.520","45 CFR §164.522","45 CFR §164.524","45 CFR §164.526","45 CFR §164.528","45 CFR §164.530(d)","45 CFR Part 92"],"surveyorAsks":["Show me how this client was told of his or her rights on or before the first day of services.","Where does each right in your notice come from? Which are your own standards?"],"forms":[{"ref":"FL-HC-CR-01-A","title":"Client Rights and Responsibilities Notice"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 400.487(4), F.S.)","5. Rights of Clients","6. What the Agency Asks of Clients","7. Giving the Notice","8. Respecting Rights at Every Visit","9. Client Representatives and Capacity","10. When a Right Is Not Respected","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}