{"ref":"FL-HC-BUS-01","title":"Service Charges, Billing, and Refunds","category":"Business","summary":"Requires the rates, charges and payment sources to be stated in the written service agreement before services start, gives private-pay clients 30 days' written notice of rate increases, bills only for services actually provided and documented, refunds overpayments within 30 days of the Agency determining them, and handles nonpayment fairly.","inShort":["Every client is told the rates and who pays before services start, in writing.","Never collect money, checks or cards from a client. Payments go to the office.","Record only the visits and time you actually worked. We bill only what is documented.","If a client says they were overcharged, tell the office. Overpayments are refunded within 30 days."],"primaryCitation":"s. 400.487(1), F.S.","citations":["s. 400.487(1), (3), F.S.","s. 408.12, F.S.","s. 408.813(3)(g), F.S.","s. 400.474(4), (5), (6)(f), F.S.","Rule 59A-8.020(2), (4), F.A.C.","Rule 59A-8.025(8)(c), F.A.C."],"federalCitations":["42 U.S.C. §1320a-7k(d)"],"surveyorAsks":["Show me where this client was told the rates and the source of payment before services started.","Do you charge for RN supervisory visits, and did the client agree to pay?"],"forms":[{"ref":"FL-HC-BUS-01-A","title":"Rate Sheet and Payment Terms"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (s. 400.487(1), F.S.)","5. Rates and Charges Disclosed Before Services","6. Checking the Payment Source","7. Billing Only for Services Provided","8. Rate Changes","9. Invoices and Payments","10. Overpayments and Refunds","11. Nonpayment","12. No Inducements to Beneficiaries","13. Responsibilities","14. Records and Compliance Monitoring","15. Staff Training","16. References","17. Related Policies and Forms","18. Approval","19. Revision History"],"version":"1.0","sample":false,"pack":"fl-hca","state":"Florida","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}