{"ref":"DC-HSP-GOV-07","title":"Civil Rights, Nondiscrimination and Language Access","category":"Governance","summary":"Sets the Agency’s nondiscrimination policy under Section 1557 of the Affordable Care Act and the DC Human Rights Act, the Section 1557 Coordinator, the required notices and taglines, language assistance, effective communication for people with disabilities, reasonable modifications, the civil rights grievance procedure and staff training.","inShort":["We serve everyone without discrimination.","Ask every patient which language they prefer, and write it in the record.","Use a qualified interpreter, free of charge. Do not use family members or children to interpret.","For a deaf or hard of hearing patient, arrange a sign language interpreter or use the 711 relay service.","Send any discrimination concern to the Section 1557 Coordinator the same day."],"primaryCitation":"45 CFR Part 92","citations":["D.C. Code §2-1401.01","D.C. Code §2-1402.11","D.C. Code §2-1402.31"],"federalCitations":["45 CFR §92.7","45 CFR §92.8","45 CFR §92.9","45 CFR §92.10","45 CFR §92.11","45 CFR §92.201","45 CFR §92.202","45 CFR §92.205","42 CFR §418.52(a)(1)"],"surveyorAsks":["Who is your Section 1557 Coordinator? Show me your notice of nondiscrimination and where it is posted.","How do you provide an interpreter for a patient who does not speak English, or who is deaf?"],"forms":[{"ref":"DC-HSP-GOV-07-A","title":"Notice of Nondiscrimination and Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (45 CFR Part 92)","5. Section 1557 Coordinator","6. Notices and Taglines","7. Language Assistance","8. Effective Communication for People With Disabilities","9. Reasonable Modifications","10. Civil Rights Grievances","11. Nondiscrimination in Employment","12. Staff Training","13. Responsibilities","14. Records and Compliance Monitoring","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"dc-hospice","state":"Washington, DC","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}