{"ref":"DC-HH-PR-01","title":"Patient Rights and Responsibilities","category":"Client rights","summary":"Sets out the rights and responsibilities of every patient under 22-B DCMR §3912, the added rights of DC Medicaid personal care aide and EPD Waiver beneficiaries, and, if the Agency is Medicare-certified, the federal patient rights in 42 CFR §484.50; requires one combined written statement given and explained before care starts, a signed acknowledgment, public availability, and daily practices that make each right real.","inShort":["Every patient gets our written rights statement and has it explained before any care starts. The patient or representative signs the acknowledgment.","Treat every patient with courtesy and respect. The home is theirs: ask before you move or use anything.","A patient may refuse any care. Explain what may happen, respect the choice, write it down, and tell the nurse the same day.","Patients may complain to us or to DC Health ((202) 442-4779) without fear. Never discourage a complaint or treat a patient differently for making one.","Never ask a patient to sign for a visit or service that did not happen."],"primaryCitation":"22-B DCMR §3912","citations":["22-B DCMR §3912.1","22-B DCMR §3912.2","22-B DCMR §3912.3","22-B DCMR §3912.4","22-B DCMR §3912.5","22-B DCMR §3912.6","22-B DCMR §3913.2","22-B DCMR §3913.3","22-B DCMR §3905.2","22-B DCMR §3907.11","29 DCMR §5014.1","29 DCMR §5014.2","29 DCMR §5014.3","29 DCMR §5014.4","29 DCMR §5014.5","29 DCMR §4222.11","D.C. Code §21-2204","D.C. Code §21-2205","D.C. Code §21-2206","D.C. Code §21-2210"],"federalCitations":["42 CFR §484.50","42 CFR §484.50(a)","42 CFR §484.50(b)","42 CFR §484.50(c)","42 CFR §484.50(e)(2)","42 CFR §484.110(e)"],"surveyorAsks":["Show me the statement of patient rights and responsibilities you give at admission, and the signed acknowledgment in this patient’s record.","When and by whom was this patient told about the rights, the complaint process, and the DC Health complaint hotline?"],"forms":[{"ref":"DC-HH-PR-01-A","title":"Statement of Patient Rights and Responsibilities"},{"ref":"DC-HH-PR-01-B","title":"Acknowledgment of Rights and Admission Information"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §3912)","5. When and How the Rights Are Given","5.1 Steps at the initial visit","5.2 If care must start before the visit can be completed","6. Additional Rights for DC Medicaid and EPD Waiver Beneficiaries","7. Additional Rights If the Agency Is Medicare-Certified","7.1 The state hotline","7.2 Local agencies the patient must be told about","8. Patient Responsibilities","9. Who May Exercise the Patient’s Rights","10. Complaints and Feedback, Including to DC Health","11. Respecting the Rights in Daily Care","12. Public Availability and Posting","13. Patients Who Need Information in Another Way","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"dc-hha","state":"Washington, DC","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}