{"ref":"DC-HH-GOV-07","title":"Nondiscrimination, Civil Rights, and Accessibility","category":"Governance","summary":"Prohibits discrimination against patients, applicants, and staff on any ground protected by the D.C. Human Rights Act and federal civil rights laws, sets out how the Agency makes its services accessible, and tells patients how to raise a discrimination concern.","inShort":["We serve everyone fairly. Never treat a patient differently because of race, religion, sex, gender identity, disability, age, income, or any other protected trait.","People with Medicaid or Medicare get the same service as everyone else.","Patients who are deaf, blind, or speak another language get free help to communicate. Ask the office for an interpreter.","If a patient or coworker says they were treated unfairly, tell the Director or the complaint officer right away."],"primaryCitation":"D.C. Code §2-1402.31","citations":["D.C. Code §2-1402.31","D.C. Code §2-1402.11","22-B DCMR §4400.5","22-B DCMR §4402.2","22-B DCMR §4405.2","29 DCMR §5001.3"],"federalCitations":["45 CFR Part 92","45 CFR Part 84","45 CFR Part 80","45 CFR Part 91","28 CFR Part 36","42 CFR §484.50(f)"],"surveyorAsks":["How do you make sure a person is not refused service because of a protected trait or because they have Medicaid?","Show me your notice of nondiscrimination and where it is given to patients."],"forms":[{"ref":"DC-HH-GOV-07-A","title":"Notice of Nondiscrimination and Accessibility Rights"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (D.C. Code §2-1402.31)","5. Admission, Services, and Discharge","6. Employment","7. Disability Access and Language Access","8. Notices and the Civil Rights Coordinator","9. Raising a Concern","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"dc-hha","state":"Washington, DC","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}