{"ref":"DC-HH-ADM-01","title":"Referral Intake, Acceptance Criteria, and the 48-Hour Availability Notice","category":"Service delivery","summary":"Sets out how the Agency receives and logs every referral and request for services, screens it against the 22-B DCMR §3908.3 criteria and its own capacity, decides whether to accept, tells the referral source and the person within 48 hours whether service is available and why, handles DC Medicaid referrals from DHCF, keeps records of requests not accepted for at least one year, and keeps public information about its services accurate.","inShort":["Log every referral or request at once with the date and time. The 48-hour clock starts then, weekends included.","Within 48 hours, tell both the referral source and the person whether we can serve them and why, and confirm it in writing.","The supervising nurse decides on acceptance, after talking with the patient’s physician. Never turn someone away because of a protected trait or because they have Medicaid.","If we cannot serve the person, help them find other care and give them our complaint process summary.","Records of people we did not accept are kept at least one year."],"primaryCitation":"22-B DCMR §3908.4","citations":["22-B DCMR §3908.3","22-B DCMR §3908.4","22-B DCMR §3908.5","22-B DCMR §3905.2","22-B DCMR §3924.1","22-B DCMR §3912.2","22-B DCMR §3913.2","22-B DCMR §4403.2","22-B DCMR §4403.3","22-B DCMR §4405.7","29 DCMR §5001.7","29 DCMR §5004.1","29 DCMR §5004.2","29 DCMR §5003.1"],"federalCitations":["42 CFR §484.105(i)","42 CFR §484.60"],"surveyorAsks":["Show me your referral log. When did this referral arrive, and when did you tell the referral source and the patient whether you could serve the patient?","Show me the records of requests you did not accept, and the reasons."],"forms":[{"ref":"DC-HH-ADM-01-A","title":"Referral Intake and Response Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §3908.3-.5)","5. Receiving and Logging a Referral","6. Screening Against the Acceptance Criteria","6.1 Ventilator-dependent patients","6.2 Safety concerns","7. Deciding Whether to Accept","8. The 48-Hour Notice","9. DC Medicaid Referrals from DHCF","10. Records of Requests Not Accepted","11. Annual Review and Public Information","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"dc-hha","state":"Washington, DC","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}