{"ref":"DC-HC-SUP-02","title":"On-Call Coverage and After-Hours Response","category":"Service delivery","summary":"Sets out who is on call outside business hours and how they are designated in writing, how after-hours calls are answered, what the on-call person does with each kind of call, how calls are logged and handed back to the office, and how the after-hours line is tested.","inShort":["Outside office hours, call the on-call number: (202) 555-0199.","In an emergency, call 911 first, then the on-call person.","Call on-call if you cannot make a visit, a client's condition changes, or something unsafe happens.","The on-call person can reach a registered nurse and the Director at any hour.","On-call staff log every call and hand it back to the office the next business morning."],"primaryCitation":"22-B DCMR §9907.8","citations":["22-B DCMR §9907.8","22-B DCMR §9907.2","22-B DCMR §9907.3","22-B DCMR §9907.7(b)","22-B DCMR §9901.1","22-B DCMR §9910.5","22-B DCMR §9911.1(b)","22-B DCMR §9911.1(e)","22-B DCMR §9917.5","22-B DCMR §9917.7","22-B DCMR §9999.1"],"federalCitations":[],"surveyorAsks":["Who is on call tonight and this weekend, and where is the written designation (22-B DCMR §9907.8)?","What number does a client call after hours, and where is it in the service agreement (§9911.1(e))?"],"forms":[{"ref":"DC-HC-SUP-02-A","title":"On-Call Schedule and After-Hours Call Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §9907.8)","5. The On-Call Schedule","6. Answering Calls","7. What to Do with Each Kind of Call","8. Reaching the Director","9. Handing Back to the Office","10. Testing the After-Hours Line","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"dc-hca","state":"Washington, DC","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}