{"ref":"DC-HC-GOV-05","title":"DC Health Inspections, Complaint Investigations, and Enforcement","category":"Governance","summary":"Sets out how the Agency receives DC Health surveyors and complaint investigators, what it gives them and how fast, how it answers a written report of findings with a plan of correction on time, and what enforcement DC Health may take.","inShort":["DC Health may visit the office or a client's home without notice. Ask to see their ID, be polite, and call the Director at once.","Answer a surveyor's questions truthfully. Never coach a client or a coworker.","Clients may talk to DC Health or call (202) 442-4779 in confidence. Never discourage them or treat them differently.","If a surveyor asks for a record, tell the office right away. Records kept elsewhere are due within 2 hours.","After a survey, help fix anything that was found and follow any new procedure you are trained on."],"primaryCitation":"22-B DCMR §3105","citations":["22-B DCMR §9900.2","22-B DCMR §3101.1","22-B DCMR §3101.2","22-B DCMR §3101.3","22-B DCMR §3103","22-B DCMR §3104","22-B DCMR §3105","22-B DCMR §3199.1","22-B DCMR §9901.5","22-B DCMR §9902.6","22-B DCMR §9903.3(c)","22-B DCMR §9915.7","22-B DCMR §9916.2(k)","22-B DCMR §9917.11","22-B DCMR §9917.12","22-B DCMR §9917.13","22-B DCMR §9917.14","22-B DCMR §9917.15"],"federalCitations":[],"surveyorAsks":["Who is in charge of the Agency today, and who will be my point of contact during the survey?","Give me your client census, discharges, deaths, organizational chart, personnel list, complaints and incidents."],"forms":[{"ref":"DC-HC-GOV-05-A","title":"Survey, Investigation, and Plan of Correction Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §3105)","5. When DC Health Inspects","6. During a Survey or Investigation","7. Written Report and Plan of Correction","8. Complaints Made to DC Health","9. Enforcement","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"dc-hca","state":"Washington, DC","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}