{"ref":"DC-HC-GOV-04","title":"Operating Office, Public Website, and Agency Name","category":"Governance","summary":"Sets out how the Agency's operating office in the District of Columbia is staffed, what is posted there, what records are kept there and how fast other records are produced for DC Health, what the required public website must show, the rule against using the word \"health\" in the Agency's name, and the steps and notices before the office moves.","inShort":["The office at 100 Example Street NW, Suite 100, Washington, DC 20001 is open Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern. Clients and their families may visit during those hours.","The DC Health Complaint Hotline number, (202) 442-4779, is posted in the office for everyone to see.","Never call the Agency a home health or nursing agency. We give personal care services only.","If DC Health asks for a record, tell the Director at once. Records kept elsewhere must be produced within 2 hours.","If the office moves, clients and staff get written notice at least 30 days before."],"primaryCitation":"22-B DCMR §9901","citations":["22-B DCMR §9901.1","22-B DCMR §9901.2","22-B DCMR §9901.3","22-B DCMR §9901.4","22-B DCMR §9901.5","22-B DCMR §9901.6","22-B DCMR §9901.7","22-B DCMR §9901.8","22-B DCMR §9903.10","22-B DCMR §9909.4","22-B DCMR §9915.7","22-B DCMR §9916.5","22-B DCMR §9917.4","22-B DCMR §9999.1","D.C. Code §28-3904(a)","D.C. Code §47-2861 et seq."],"federalCitations":[],"surveyorAsks":["What are your business hours, and are they posted so they can be seen from outside?","Show me your public website. Where are your services, ownership, key personnel, phone number and email?"],"forms":[{"ref":"DC-HC-GOV-04-A","title":"Operating Office and Public Website Checklist"},{"ref":"DC-HC-GOV-04-B","title":"Notice to Clients of a Change in Office Location"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §9901)","5. Staffing the Operating Office","6. What Is Posted at the Office","7. The Public Website","8. The Agency's Name and Public Statements","9. Records Kept at the Office and Producing Records","10. Moving the Office","11. More Than One Office","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"dc-hca","state":"Washington, DC","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}