{"ref":"DC-HC-GOV-02","title":"Director, Acting Director, and Client Service Coordinator","category":"Governance","summary":"Sets out how the Director is designated, the Director's qualifications and duties, the written designation of an Acting Director, when a registered nurse Client Service Coordinator is required and what that nurse does, on-call coverage outside business hours, and the notices DC Health must receive when the Director changes.","inShort":["The Director, Pat Sample, runs the Agency. When the Director is away, Jo Sample acts as Director.","Client services are directed by a DC-licensed registered nurse: Robin Sample, RN, the Client Service Coordinator.","During business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern) call the office on (202) 555-0100.","Outside business hours, call (202) 555-0199. Someone on call will answer and can reach a nurse.","If you cannot reach anyone and a client is in danger, call 911 first."],"primaryCitation":"22-B DCMR §9907","citations":["22-B DCMR §9906.2(b)","22-B DCMR §9907.1","22-B DCMR §9907.2","22-B DCMR §9907.3","22-B DCMR §9907.4","22-B DCMR §9907.5","22-B DCMR §9907.6","22-B DCMR §9907.7","22-B DCMR §9907.8","22-B DCMR §9902.3(j)","22-B DCMR §9918.3","22-B DCMR §3102.7","22-B DCMR §9999.1"],"federalCitations":[],"surveyorAsks":["Who is your Director, and show me how the Director meets 22-B DCMR §9907.5.","Show me the Director's written designation of the person who acts in the Director's absence."],"forms":[{"ref":"DC-HC-GOV-02-A","title":"Designation of Director, Acting Director, Client Service Coordinator, and On-Call Designees"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §9907)","5. Qualifications of the Director","6. Duties of the Director","7. Acting Director","8. Client Service Coordinator","9. On-Call Coverage Outside Business Hours","10. Changes, Vacancies and Notices to DC Health","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"dc-hca","state":"Washington, DC","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}