{"ref":"DC-HC-ETH-03","title":"Nondiscrimination, Accessibility, and Language Access","category":"Ethics","summary":"Commits the Agency to serve clients without discrimination under the DC Human Rights Act and the Americans with Disabilities Act, sets out how it communicates with clients who cannot read, speak another language or need another communication method, how it documents those steps, and how requests about staff assignment and complaints of discrimination are handled.","inShort":["Treat every client equally, whatever their race, religion, national origin, sex, gender identity, sexual orientation, disability, age, income or neighborhood.","If a client does not seem to understand you, tell the nurse. The Agency provides a free interpreter.","Never use a child as an interpreter.","Clients who are deaf, blind or cannot read get information in a way that works for them.","If a client or family member harasses you, tell the Director. You will be supported."],"primaryCitation":"D.C. Code §2-1402.31","citations":["D.C. Code §2-1402.31","D.C. Code §2-1402.11","D.C. Code §2-1402.61","22-B DCMR §9910.3","22-B DCMR §9910.4","22-B DCMR §9910.5","22-B DCMR §9912.2(c)","22-B DCMR §9916.2(a)","22-B DCMR §9916.2(c)","22-B DCMR §9916.2(f)","22-B DCMR §9916.6","22-B DCMR §9917.6"],"federalCitations":["42 U.S.C. §12182","28 CFR Part 36"],"surveyorAsks":["How do you make sure a client who does not read English, or who is deaf or blind, gets all the information the rules require?","Show me where you documented the steps you took to communicate with this client."],"forms":[{"ref":"DC-HC-ETH-03-A","title":"Communication and Accommodation Needs Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (D.C. Code §2-1402.31)","5. Equal Access to Services","6. Communicating with Every Client","7. Requests About Staff Assignment","8. Complaints of Discrimination","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"dc-hca","state":"Washington, DC","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}