{"ref":"DC-HC-EP-01","title":"Emergency Preparedness and Continuity of Services","category":"Emergency preparedness","summary":"The Agency's own emergency plan for keeping clients safe and services going during severe weather, power outages, disease outbreaks, office closures and other emergencies: client priority levels, each client's emergency plan, the communication tree, on-call coverage, staff safety, and an annual test. No District rule requires a home support agency to have an emergency preparedness plan and no federal Medicare rule applies; the plan builds on the emergency parts of the service agreement and service plan that Chapter 99 does require.","inShort":["Each client has a priority level and an emergency plan. Know the plans for your clients.","In bad weather or another emergency, check in with the office before you set out and when you arrive.","Never travel when it is not safe. Call the office as early as possible if you cannot get to a visit.","If an emergency starts while you are with a client, stay until it is safe or help arrives, and keep in touch with the office.","Clients can reach the Agency at any hour at (202) 555-0199. Sign up for AlertDC to get District emergency alerts."],"primaryCitation":"22-B DCMR §9911.1(a)(3)","citations":["22-B DCMR §9911.1(a)(3)","22-B DCMR §9911.1(b)","22-B DCMR §9911.1(e)","22-B DCMR §9907.8","22-B DCMR §9913.3(e)","22-B DCMR §9900.3","22-B DCMR §9901.4","22-B DCMR §3102.7"],"federalCitations":[],"surveyorAsks":["What happens to your clients in a snowstorm or a heat emergency?","Which clients would you visit first if you could not staff every visit?"],"forms":[{"ref":"DC-HC-EP-01-A","title":"Client Emergency Priority List"},{"ref":"DC-HC-EP-01-B","title":"Client Emergency Plan"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22-B DCMR §9911.1(a)(3))","5. Leadership","6. Client Priority Levels","7. Each Client's Emergency Plan","8. Communication","9. On-Call Coverage and Office Closure","10. Specific Emergencies","11. Staff Safety","12. After an Emergency","13. Testing the Plan","14. Responsibilities","15. Records and Compliance Monitoring","16. Staff Training","17. References","18. Related Policies and Forms","19. Approval","20. Revision History"],"version":"1.0","sample":false,"pack":"dc-hca","state":"Washington, DC","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}