{"ref":"CA-HSP-VOL-01","title":"Volunteer Program","category":"Human resources","summary":"Sets out how the Agency recruits, screens, trains, assigns and supervises volunteers, a basic service under California law and a member of every interdisciplinary team; what volunteers may and may not do; their duty to report significant changes; and, if the Agency is Medicare-certified, the 5 percent level of activity and the cost savings records.","inShort":["Volunteers are part of every hospice team and are supervised by Quinn Sample.","Volunteers finish screening and training before meeting patients.","Volunteers do not give personal care, handle medicines, transport patients or talk to families about choosing hospice.","If you notice a change in a patient or a safety concern, call the Agency right away. In an emergency, call 911 first.","Record your volunteer hours accurately."],"primaryCitation":"Cal. Health & Safety Code §1749(d)(5)","citations":["Cal. Health & Safety Code §1746(d)(6), (q)","Cal. Health & Safety Code §1749(d)(5)","Cal. Health & Safety Code §1746.50(c)","22 CCR §74800(a)(31)(D)","22 CCR §74812(c)(21)(C)","22 CCR §74868(h)","22 CCR §74880(d)(3)(A)(v), (C)(ii)"],"federalCitations":["42 CFR §418.78","42 CFR §418.3","42 CFR §418.100(g)(3)","42 CFR §418.114(d)"],"surveyorAsks":["Show me a volunteer's file: application, screening, orientation, competency and assignments.","Who supervises your volunteers, and how?"],"forms":[{"ref":"CA-HSP-VOL-01-A","title":"Volunteer Agreement and Confidentiality Pledge"},{"ref":"CA-HSP-VOL-01-B","title":"Volunteer Hours and Cost Savings Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Health & Safety Code §1749(d)(5); 42 CFR §418.78)","5. Recruiting and Keeping Volunteers","6. Screening Before Assignment","7. Orientation and Training","8. Roles and Supervision","9. Reporting Changes in a Patient's Condition","10. Level of Activity and Cost Savings (If Medicare-Certified)","11. Volunteer Records","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ca-hospice","state":"California","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}