{"ref":"CA-HSP-PR-01","title":"Patient Rights and Responsibilities","category":"Client rights","summary":"Sets out how the Agency tells every patient, during the first visit and before any care, about their rights and responsibilities, spoken or signed and in writing, in a language and manner they understand; lists those rights under California and federal law; explains the responsibilities the Agency asks patients to share; and gives every route for questions and complaints, including CDPH, the Medicare quality improvement organization and the ombudsman.","inShort":["At the first visit, before any care, explain the patient's rights and responsibilities out loud (or in sign language) and give them in writing.","Use the patient's own language. Get a qualified interpreter; do not ask family members or children to interpret.","Get the patient or representative to sign that they received the notice, and leave a copy in the home.","Patients should tell us about changes in their advance directives, address or phone number, and any problem with their care.","If you learn of possible abuse, neglect or theft of a patient's property, tell the Administrator right away."],"primaryCitation":"Cal. Health & Safety Code §1751.100","citations":["Cal. Health & Safety Code §1751.100","Cal. Health & Safety Code §1752.1(a)","Cal. Health & Safety Code §1746(a)","22 CCR §74800(a)(45)","22 CCR §74820(a)","22 CCR §74860(e)(2)","22 CCR §74880(d)(5)(B)","22 CCR §74888(f)","22 CCR §74892(a)(10), (a)(16), (v)","Cal. Civ. Code §56.10","Cal. Health & Safety Code §443.15"],"federalCitations":["42 CFR §418.52","42 CFR §418.24(b)(7)","42 CFR §418.100(d)","42 CFR §418.104(a)(2)","42 CFR §489.102","45 CFR §§92.7, 92.10, 92.11, 92.201","45 CFR Parts 160 and 164"],"surveyorAsks":["Show me how and when a new patient is told about their rights. Where is the signed acknowledgment?","How do you give the rights notice to a patient who speaks a language other than English or Spanish, or who is deaf?"],"forms":[{"ref":"CA-HSP-PR-01-A","title":"Notice of Patient Rights and Responsibilities"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Health & Safety Code §1751.100)","5. Giving the Notice at the First Visit","6. Language Access and Nondiscrimination","7. The Patient's Rights","8. When a Representative Exercises the Patient's Rights","9. The Patient's Responsibilities","10. Questions and Complaints","11. Staff Duty When a Right May Have Been Violated","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ca-hospice","state":"California","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}