{"ref":"CA-HSP-GOV-05","title":"Hospice Office Space, Business Hours, 24-Hour Telephone and License Posting","category":"Governance","summary":"Sets out California's office space rules for hospices: an unshared commercial office the Agency alone occupies, owned or leased for at least 12 consecutive months, with signage, posted business hours, a telephone answered 24 hours a day, staff, and secure storage for records, medications, personnel files, equipment and supplies; and how the Agency checks it every month and keeps it when moving.","inShort":["The office belongs only to the Agency and is not shared with any other business.","The licensed name is on signs inside and outside, and business hours are posted.","The business phone is answered 24 hours a day, 7 days a week. Never let calls go to voicemail only.","Keep patient records, medicines and personnel files locked away.","Report any problem with the phone line, locks or signs to the Administrator right away."],"primaryCitation":"22 CCR §74908","citations":["22 CCR §74908","22 CCR §74800(a)(13), (22)","22 CCR §74804(b)","22 CCR §74812(c)(6), (17)","22 CCR §74828(a)(2), (e), (f)(6)","22 CCR §74884(e)","22 CCR §74896(c)","Cal. Health & Safety Code §1753.1(e)"],"federalCitations":["42 CFR §418.100(c)(2)"],"surveyorAsks":["Is any part of this office shared with another business?","Show me your lease or deed: is it for at least 12 consecutive months and exclusively yours?"],"forms":[{"ref":"CA-HSP-GOV-05-A","title":"Office Space and 24-Hour Telephone Compliance Checklist"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22 CCR §74908)","5. What the Office Must Have","6. Business Hours","7. The 24-Hour Telephone","8. Posting the License","9. Keeping or Moving the Office","10. Monthly Office Check","11. Responsibilities","12. Records and Compliance Monitoring","13. Staff Training","14. References","15. Related Policies and Forms","16. Approval","17. Revision History"],"version":"1.0","sample":false,"pack":"ca-hospice","state":"California","service":"Hospice","guides":[{"path":"/guides/hospice-policies/","h1":"What policies are required for hospice?"},{"path":"/guides/hospice-conditions-of-participation/","h1":"Hospice Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}