{"ref":"CA-HH-GOV-07","title":"Nondiscrimination and Civil Rights","category":"Governance","summary":"States that the Agency does not refuse service or employment to, or discriminate against, any person on any ground protected by 22 CCR §74717(a)(3), the Unruh Civil Rights Act, or federal civil rights law; sets out the Section 1557 duties (coordinator, written policies, grievance procedure, training, notices) that apply when the Agency receives federal financial assistance; and explains how discrimination complaints are handled.","inShort":["We serve every patient and treat every coworker fairly, whatever their race, color, religion, sex, sexual orientation, national origin, ancestry, disability, medical condition, age, marital or partner status, language, or immigration status.","Never refuse care, delay care, or give worse care because of who someone is.","Patients who need an interpreter or help to communicate get it free. Tell the office.","Do not ask patients about immigration status.","If anyone says they were treated unfairly, tell the Administrator the same day. No one is punished for complaining."],"primaryCitation":"22 CCR §74717(a)(3)","citations":["22 CCR §74717(a)(3)","22 CCR §74743(b)(5)","Cal. Civ. Code §51","Cal. Gov. Code §11135","Cal. Gov. Code §12940"],"federalCitations":["42 U.S.C. §2000d","45 CFR Part 84","45 CFR §92.7","45 CFR §92.8","45 CFR §92.9","45 CFR §92.10","45 CFR §92.11"],"surveyorAsks":["How does the governing body make sure you do not refuse service or employment on a protected ground?","Show me your notice of nondiscrimination and your notice of language assistance. Where are they posted and given out?"],"forms":[{"ref":"CA-HH-GOV-07-A","title":"Notice of Nondiscrimination and Language Assistance"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (22 CCR §74717(a)(3))","5. What This Means in Practice","6. Section 1557 Duties Where They Apply","7. Complaints of Discrimination","8. Responsibilities","9. Records and Compliance Monitoring","10. Staff Training","11. References","12. Related Policies and Forms","13. Approval","14. Revision History"],"version":"1.0","sample":false,"pack":"ca-hha","state":"California","service":"Home health","guides":[{"path":"/guides/home-health-agency-policies/","h1":"What policies and procedures are required for home health agencies?"},{"path":"/guides/home-health-conditions-of-participation/","h1":"Home health Conditions of Participation: which policies each one needs"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}