{"ref":"CA-HC-SVC-01","title":"Scheduling, Missed Visits, and Backup Coverage","category":"Service delivery","summary":"Requires the Agency to schedule only aides who are cleared on the Home Care Aide Registry, trained and have tuberculosis documentation on file, to tell clients promptly about late or missed visits, to arrange backup coverage according to each client's risk, never to leave a client who cannot care for themselves without arranged care, and to log and review every missed or late visit.","inShort":["Call the office as soon as you know you will be late or cannot make a visit. Never swap visits yourself.","Only aides who are cleared on the Registry, trained and have TB documentation on file can be scheduled.","If the client does not answer, call the office and do not leave until the office says so.","Never leave a client who cannot be left alone until your relief arrives or the supervisor tells you what to do.","Record Medi-Cal personal care visits in EVV at every visit."],"primaryCitation":"Cal. Health & Safety Code §1796.43(a)","citations":["Cal. Health & Safety Code §1796.43(a)","Cal. Health & Safety Code §1796.44(b)","Cal. Health & Safety Code §1796.45(b)","Cal. Welf. & Inst. Code §15610.05","Cal. Welf. & Inst. Code §15630"],"federalCitations":["42 U.S.C. §1396b(l)"],"surveyorAsks":["How do you make sure only cleared and trained aides are put on the schedule?","What happens when an aide calls in sick an hour before a visit?"],"forms":[{"ref":"CA-HC-SVC-01-A","title":"Missed or Late Visit Log"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.43(a))","5. Building the Schedule","6. Priority Levels","7. When an Aide Will Be Late or Cannot Work","8. When the Client Does Not Answer","9. Never Leaving a Dependent Client Without Care","10. Client Cancellations and Changes","11. Weather, Disasters and Other Emergencies","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}