{"ref":"CA-HC-QM-01","title":"Quality Improvement Program","category":"Quality","summary":"Sets the Agency's own quality improvement program: who runs it, the measures the Agency tracks (the legal requirements the Department checks at inspections and the service measures that matter to clients), quarterly reviews on Form CA-HC-QM-01-A, client and staff feedback, improvement projects, and reports to the governing body. No California home care organization rule requires a quality program; it is the Agency's own standard, built around what the Department verifies.","inShort":["The Agency checks every quarter that it follows the law and that clients get good care.","Every aide must be cleared, have a current TB certificate and finish required training before working with clients.","Missed visits, complaints and incidents are counted so the Agency can fix patterns.","You may be asked to fill in a survey or join an improvement project. Your ideas are welcome.","If you see a problem, tell your supervisor. Do not wait for the next review."],"primaryCitation":"Cal. Health & Safety Code §1796.52(b)","citations":["Cal. Health & Safety Code §1796.52(b)","Cal. Health & Safety Code §1796.37(a)(5)","Cal. Health & Safety Code §1796.42","Cal. Health & Safety Code §1796.43","Cal. Health & Safety Code §1796.44","Cal. Health & Safety Code §1796.45","Cal. Health & Safety Code §1796.55","SB 412 (Stats. 2025, ch. 414)","Form HCS 9201 (11/25)"],"federalCitations":["42 U.S.C. §1396b(l)"],"surveyorAsks":["How do you know that every aide on your schedule is cleared, examined for tuberculosis and trained?","Show me your last quarterly review and what changed because of it."],"forms":[{"ref":"CA-HC-QM-01-A","title":"Quarterly Quality and Compliance Review"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.52(b))","5. The Quality Team and Its Meetings","6. What the Agency Measures","7. Audits and Checks","8. Listening to Clients and Staff","9. Improvement Projects","10. Following Up Department Findings","11. Reporting to the Governing Body","12. Responsibilities","13. Records and Compliance Monitoring","14. Staff Training","15. References","16. Related Policies and Forms","17. Approval","18. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}