{"ref":"CA-HC-INC-01","title":"Incident Reporting and Investigation","category":"Quality","summary":"Sets how staff report incidents involving clients, staff or Agency property, how quickly, and on what form; which incidents also need a report outside the Agency (abuse reports, Cal/OSHA serious injury reports, the violent incident log, breach notices); and how the Agency investigates incidents, fixes causes and reviews trends. California home care organization law requires no incident reports to the Department other than keeping copies of abuse reports, so the internal system is the Agency's own standard.","inShort":["Make it safe first. Call 911 if anyone needs emergency help.","If you suspect abuse, make the report yourself before anything else.","Call the office before you leave the client’s home.","Complete the incident report before the end of your shift, and always within 24 hours. Write only facts.","Report near misses too. You will not be disciplined for reporting in good faith."],"primaryCitation":"Cal. Health & Safety Code §1796.42(e)","citations":["Cal. Health & Safety Code §1796.42(e)","Cal. Health & Safety Code §1796.52(c)","8 CCR §3203(a)(5)","8 CCR §342(a)","8 CCR §330(h)","Cal. Lab. Code §6401.9(d)","Cal. Lab. Code §6401.9(f)","Cal. Welf. & Inst. Code §15630"],"federalCitations":[],"surveyorAsks":["What do aides do when a client falls during a visit?","Show me your incident reports for the last quarter and what you did about them."],"forms":[{"ref":"CA-HC-INC-01-A","title":"Incident Report"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.42(e))","5. What to Report","6. What Staff Do","7. What the Office Does","8. Investigating Incidents","9. Learning from Incidents","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}