{"ref":"CA-HC-GOV-05","title":"Department Inspections, Complaint Investigations, and Plans of Correction","category":"Governance","summary":"Keeps the Agency ready for the Department's random, unannounced inspections, sets out what staff do when a Department representative arrives, how the Agency cooperates with complaint investigations, and how it responds to a notice of violation with a plan of correction.","inShort":["The Department can inspect at any time during business hours without warning.","Ask to see identification, then call the person in charge right away.","Give inspectors the records they ask for. Refusing access can cost the Agency its license.","Never change, back-date or hide a record because of an inspection.","Answer truthfully. It is fine to say you do not know and offer to find out."],"primaryCitation":"Cal. Health & Safety Code §1796.52","citations":["Cal. Health & Safety Code §1796.52","Cal. Health & Safety Code §1796.51","Cal. Health & Safety Code §1796.53","Cal. Health & Safety Code §1796.54","Cal. Health & Safety Code §1796.55","Cal. Health & Safety Code §1796.37(a)(5)","Cal. Health & Safety Code §1796.42(e)","Form HCS 9201 (11/25)","PIN 24-01-HCS (February 22, 2024)"],"federalCitations":[],"surveyorAsks":["Who is the person in charge today, and can you show me the records I ask for?","Give me a list of your affiliated home care aides. Show me the Registry clearance, TB certificate and training hours for these three."],"forms":[{"ref":"CA-HC-GOV-05-A","title":"Inspection Readiness Checklist"},{"ref":"CA-HC-GOV-05-B","title":"Notice of Violation and Plan of Correction Record"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.52)","5. Being Ready Every Business Day","6. When the Department Arrives","7. Complaint Investigations","8. Notice of Violation and Plan of Correction","9. Exclusion Orders and Licensing Actions","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}