{"ref":"CA-HC-GOV-04","title":"Changes to the Organization, Notices to the Department, Inactive Status, and Closure","category":"Governance","summary":"Lists the changes the Agency reports to the Department (location, business hours, contact details, designees, owners, officers and board members, aides who leave) and how; explains that a sale is a new application; sets out how the Agency may request inactive license status after a disaster; and sets the Agency's own steps for an orderly closure that protects clients.","inShort":["Tell the Administrator before the office address, hours, phone or email changes, so the Department can be told.","Tell the office the same day an aide stops working; the Department must be notified immediately.","A buyer of the Agency must get its own license before arranging any services.","After a disaster, the Agency may ask the Department for inactive status within 90 days of the emergency declaration.","If the Agency closes, clients get written notice and help finding another provider."],"primaryCitation":"Form HCS 281 (12/21) §A1 (Form HCS 200)","citations":["Form HCS 281 (12/21) §§A1, A3, A4, A7","Cal. Health & Safety Code §1796.43(a)(3)","Cal. Health & Safety Code §1796.17(a)","Cal. Health & Safety Code §1796.33","Cal. Health & Safety Code §1796.35(a)","Cal. Health & Safety Code §1796.64","PIN 26-02-HCS (March 27, 2026)"],"federalCitations":[],"surveyorAsks":["Your phone number changed last year. How did you tell the Department?","How do you tell the Department when an aide stops working for you?"],"forms":[{"ref":"CA-HC-GOV-04-A","title":"Change and Notice Log"},{"ref":"CA-HC-GOV-04-B","title":"Notice to Clients of Closure or Interruption of Services"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Form HCS 281 (12/21) §A1 (Form HCS 200))","5. Changes the Department Must Be Told About","6. Sale or Change of Ownership","7. Inactive License Status After a Disaster","8. Closing the Agency or a Service","9. Responsibilities","10. Records and Compliance Monitoring","11. Staff Training","12. References","13. Related Policies and Forms","14. Approval","15. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}