{"ref":"CA-HC-GOV-03","title":"Program Description, Required Postings, and Advertising","category":"Governance","summary":"Requires the Agency to keep a written program description with its business hours, basic and optional services (including transportation) and the counties it serves; to post its license and business hours where clients and aides can see them; and to advertise only the non-medical services it is licensed to arrange.","inShort":["The license and business hours are posted at the office where clients and aides can see them.","Every new client gets the program description: hours, services, transportation and counties served.","Our services are non-medical. Never describe them as nursing or medical care.","Only use the Agency's licensed name and approved wording in any advertising or social media.","Never say someone is a registered home care aide unless they are listed on the Registry."],"primaryCitation":"Cal. Health & Safety Code §1796.42(a)","citations":["Cal. Health & Safety Code §1796.42(a)","Form HCS 281 (12/21) §B5","Cal. Health & Safety Code §1796.12(n)","Cal. Health & Safety Code §1796.34","Cal. Health & Safety Code §1796.29(a)(1)","Cal. Health & Safety Code §1796.57","Form HCS 9201 (11/25)"],"federalCitations":[],"surveyorAsks":["Where are your license and business hours posted?","Show me your program description. Does it match the services your aides actually provide?"],"forms":[{"ref":"CA-HC-GOV-03-A","title":"Program Description"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Cal. Health & Safety Code §1796.42(a))","5. Contents of the Program Description","6. Keeping the Program Description Current","7. Required Postings at the Office","8. Advertising and Public Statements","9. Giving the Program Description to Clients","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}