{"ref":"CA-HC-GOV-02","title":"Administrator, Licensee Designee, and Coverage During Business Hours","category":"Governance","summary":"Names the Administrator who manages the Agency and the Alternate Administrator who acts as the licensee designee on Form HCS 308, requires a licensee or designee to be present at the licensed office throughout the posted business hours, and sets out how designees are cleared, recorded, changed and reached after hours.","inShort":["The licensee or a designee must be at the office during all posted business hours.","Designees are named on the Department's form HCS 308 and must be cleared and linked to the Agency first.","The person in charge answers questions, lets in Department staff and receives their documents.","When the Administrator is away, the Alternate Administrator takes over every duty.","Outside business hours, call the on-call line at (916) 555-0199."],"primaryCitation":"Form HCS 281 (12/21) §A3 (Form HCS 308)","citations":["Form HCS 281 (12/21) §§A1, A3","Cal. Health & Safety Code §1796.12(m)","Cal. Health & Safety Code §1796.43(a)(1)","Cal. Health & Safety Code §1796.53","Cal. Health & Safety Code §1796.42(a)"],"federalCitations":[],"surveyorAsks":["Who is in charge here today? Is that person the licensee or a designee on your HCS 308?","Show me your Designation of Home Care Organization Responsibility. Are all the designees cleared and associated to your organization?"],"forms":[{"ref":"CA-HC-GOV-02-A","title":"Designee Record and Business-Hours Coverage Schedule"}],"headings":["Terms of Reference","1. Purpose","2. Scope","3. Definitions","4. Policy Statement (Form HCS 281 (12/21) §A3 (Form HCS 308))","5. Appointing the Administrator","6. Naming Designees on Form HCS 308","7. Coverage During Business Hours","8. When the Administrator Is Absent or Leaves","9. After-Hours Availability","10. Responsibilities","11. Records and Compliance Monitoring","12. Staff Training","13. References","14. Related Policies and Forms","15. Approval","16. Revision History"],"version":"1.0","sample":false,"pack":"ca-hca","state":"California","service":"Home care","guides":[{"path":"/guides/home-care-agency-policies/","h1":"What policies does a home care agency need?"}],"agency":{"name":"Sample Agency","legalName":"Sample Agency, LLC","logo":null}}